Employee retention and skills gaps remain some of the top concerns for talent development professionals. This challenge is felt most strongly in industries where retention is consistently low, such as hospitality. The challenges grow when your workforce is multicultural and lacking in essential skills, such as fluency in English and business communications.
Hospitality is an incredibly diverse industry with 12 percent of workers being foreign-born, according to the Pew analysis of the U.S. Census Bureau’s 2010-2013 American Community Survey. Many talent development specialists in the industry find it difficult to engage, retain, and develop culturally diverse talent, some of whom may struggle with their English communication skills or immersing themselves in an American work culture.